All About IKEA from Shopping to Return Policies

How to shop

We want your next trip to IKEA to be as pleasant as possible. So, here are some tips on how to shop the easy way at our IKEA stores! IKEA stores have free parking and provide easy access for the disabled. Everything you need to shop is available at the entrance: pencils, paper, tape measures, store guides, catalogs, shopping carts, shopping bags and strollers.




Bring the kids!

The IKEA store is family-friendly. your kids can test all the toys in the children's department or have fun in the free supervised playroom while you shop. (Ask at the store about specific requirements.)


Everything you need!

Besides copies of the latest catalog for you to borrow, the store provides tape measures, and pencils and notepads for you to write down price tag details, like where to pick up your item. And grab a big yellow bag for those smaller items you like.




Relax, there's no hurry

The store has lots of fully furnished showrooms. You can sit on the chairs, lie on the beds and try out everything. IKEA sales people won't bother you. Need help? Just ask.


Price tag information

You'll find lots of details on the price tag - colors, materials, sizes, etc. You'll find the shelf number if you can collect the item from the Self-Serve area or a message to contact staff if you need to collect it at Furniture Pick-up.




Contact staff here

You'll find IKEA staff at information desks with this symbol. They will arrange for you to collect your item at Furniture Pick-up if you need to.


Time for a bite to eat

Our restaurant isn't just for delicious full meals - stop in for a quick sandwich, piece of cake or cup of coffee. Look for the special kids' menu, too!




Pick up your purchases

Check the notes you made of the shelf numbers to find your items in the Self-Serve area. There are plenty of carts and bags to help you get it all to the checkouts. Selected items need to be picked up in Furniture Pick-up after your purchase is complete.


How to pay

Our cashiers accept cash, credit cards, debit cards, and IKEA gift cards.




Take it home today

Since most IKEA furniture is flat-packed, you can take it home today in your car and enjoy it tonight. If you'd prefer, IKEA can arrange home delivery at a reasonable rate - contact your local IKEA store for details.


If you change your mind

If you are not completely satisfied with your purchase, simply return the unused item in its original packaging within 90 days unless noted below. A receipt is required for all returns and exchanges.

Mattresses: "Love it or Exchange it". You may return your mattress once within 90 days if you don't love it. Return your mattress with your receipt to the store and select your new mattress. We are unable to exchange your mattress if your merchandise is found to be dirty, stained, damaged, or abused.

Sorry, we cannot accept returns on used bedding (linens, quilts, pillows, and mattress pads), cut fabric, products from the As-Is department, and custom countertops.

Click here for further return policy details.